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Legal Advisor

Quick Information

Please, read to understand our general information

WHERE DO YOU STAND?
When you book a holiday with us, we want you to enjoy it .You are more likely to do so if you read carefully all the information contained on mytravelasia.com site
and on the price list, so that you understand fully what we provide and book a holiday which is suitable for you. Also when you book a holiday with us, you enter into a binding contract with us. That means we have certain obligations to you and you have certain obligations to us. On this and other pages we explain these obligations – hopefully in a manner easy to understand.

THE CONDITIONS
1. WHO ARE WE?
We are on-line marketing travel shop. We have an office in Ahm India and Nairobi, Kenya.

2. WHO ARE YOU?
You are any customers of ours who book one of the holidays and who is named on our booking forms, letter of acknowledgement and given a password.

3. HOW SHOULD YOU SELECT YOUR HOLIDAY?
(a) Study the holiday packages and look at the rates carefully and make sure you understand them.
(b) Advise us if you have any particular physical or other health reasons which affect the type of holiday suitable for your needs. If you do not tell us in writing, at the time of booking, we are not liable to you for anything which goes wrong with your holiday or for any complaints which you may have.

4. HOW DO YOU BOOK YOUR HOLIDAY?
You book on-line by logging on mytravelasia.com web site or call our 24 hrs office service.

5. WHAT HAPPENS WHEN YOU BOOK YOUR HOLIDAY?
You request to us the package and you punch in your credit card details, not later than 4 weeks prior to arrival in the country. Our acceptance means we will request the travel arrangements on your behalf. Once the arrangements are confirmed, we will issue a confirmation voucher to you or reference number. In other words, it is from this point onwards that we have binding legal obligations to you and you have binding legal obligations to us.

6. WHAT DO YOU GET FROM YOUR MONEY?
Our price list sets out the cost of your holiday. Payment of the cost means you have paid for:-
(a) Accommodation (if any requested).
(b) Transport as per itinerary.
(c) The other services and facilities as detailed in the general information sections.
Please note though that some items are extras. Example of these are as follows:-
(a) Holiday Insurance.
(b) Flight supplements.
(c) Overseas airport taxes paid locally/passenger service charge.
(d) Single room supplement.
(e) Optional extras.
(f) Items of personal expenditure.
(g) Cots/meals for children.
(h) Booking fees of US$ 25 per adult or child

7. WHAT DO WE DO TO PROVIDE YOUR HOLIDAY?
We make arrangements with suppliers, by which we mean air carriers, road transport with packages, cruises, taxis/car hire, hoteliers and all other who actually provide the service which make up the component parts of your holiday.

8. CAN YOU CANCEL YOUR HOLIDAY?
You may cancel your holiday, but depending upon when you do so, there may be financial consequences for you. This is because we incur expenses and losses when you cancel and we therefore do impose cancellation charges to cover our estimate of the expense and loss.
Cancellation must be in writing and that written notice must be signed by the person who signed the booking form. Also, cancellation does not become effective until we receive your written notification. We then calculate the number of days before the booked departure date and assess cancellation charges accordingly.

Cancellation Policy

Between 45 – 30 days	:	20% of the booking rate will be automatically charged.
Between 30 – 19 days	:	30% of the booking rate will be automatically charged.
Between 19 days – no show charges	:	no show charges - 100% of the booking rate will be automatically charged.

Amendments:
Our amendment policy will apply only once your booking is confirmed. A confirmed booking is when we have advised you that booking is available and you have secured your booking by providing us with your credit card details.

To amend your booking you can advise us by filling our contact us form and inserting the word “Amendment” in the subject line. The email must include the following details:

1. Booking reference ID number
2. Email address you used for the booking
3. First and family name used for the booking

Amendments made more than 7 working days before the booking date that reduce the number of nights booked, will incur 1 full night stay charge per Adult/Child admin fee only for the number of reduced nights.

Amendments made less than 7 working days before booking date will incur a 1 night amendment charge for each booking.

These charges may occasionally vary due to some hotels/tours operators having more strict amendment policies during peak holiday or conference periods or festive season. In these cases our reservations staff will advise you by email the applicable amendment policy.

Online vacation bookings done for holidays to Kenya, Dubai, South Africa, Hong Kong and many more exotic destinations with some great deals online. Vacations to suit all budgets include hotel bookings, car hire, air tickets, cruises, Kenya safaris, Indian tours and guided tours. My travel Asia covers USA, UK, Canada, Australia, Kenya and India

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